KUMA Stationery & Crafts is here and ready to help! See some of our customer FAQs below. Is your question not in our FAQ? Feel free to contact us.
Yes. We proudly ship worldwide! 🌎
✅ We’ve shipped cute stationery free to over 150+ countries and we love adding more to the list!
You get free worldwide tracked shipping on all orders over $39.
See the next question for detailed shipping times.
It all depends on your country! Find your region and estimated delivery time in the table below.
Tracking numbers are sent by email after a short processing period (so please keep an eye out on your spam/junk mail folder too!).
Please note, we require 1-5 days to process orders. We strive to ship all items on-time, however, in rare cases, it can take longer. Any orders not received within 8 weeks automatically qualify for a full-refund or reship free of charge!
Please note: Your order may arrive in multiple packages. If your order is sent in multiple shipments, we will not charge you extra for each shipment.
Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.
Of course! We offer a 60 day money back guarantee which means you get a full refund or replacement if not received within 60 days or your item is received faulty/damaged. We also do not accept returns/refunds, your statutory rights are not affected.
Your shopping experience here at KUMA Stationery & Crafts is very important and should be a pleasant one. If there's an issue, simply email our customer service team with your order #number at email@example.com and we will reply back quickly. We always aim to respond in 3 days or less!
Unfortunately after you've placed your order, it will have been processed and we won’t be able to make any changes or cancel it.
We accept ALL major credit cards, PayPal, and Google/Shop Pay.
All payments are securely processed with 128-bit encryption - nice! 💳