Shipping & Returns
FREE WORLDWIDE SHIPPING
How much does shipping cost?
We're proud to say that KUMA Stationery & Crafts provides FREE tracked shipping to over 100 countries worldwide!
Tracking numbers are provided via email shortly after your items have been shipped.
|Shipping method||Region||Delivery time in business days (estimated)|
|United States, Canada*||8-30|
|Free shipping||United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Italy, Norway, Portugal, Sweden, Switzerland||10-35|
|Brazil, Russia, Argentina, Chile, Peru, Colombia, Mexico||15-40|
|All Other Countries||12-40|
*Canada Custom's may delay delivery for up to two weeks on rare occasions.
The processing time is approximately 1-5 business days, sometimes this can be affected due to stock availability and/or National holidays.
Please note: Your order may arrive in multiple packages. If your order is sent in multiple shipments, we will not charge you extra for each shipment.
Tracking is not given for orders under £5.
What payment methods do you accept?
We accept PayPal, debit, and credit card. We accept debit and credit cards via PayPal. To pay with debit/credit card:
Has my order been shipped?
You will receive an automatic email notification when we have shipped your order.
What if theres a problem with my item/order?
Oh no! We're very sorry that you're not satisfied with your product. Your shopping experience here at KUMA Stationery & Crafts is very important and should be a pleasant one.
Just email us your order #number at firstname.lastname@example.org and we will reply back quickly.
My order has not arrived, what should I do?
Don't worry, all items that have not arrived within 90 days since the time you order qualify for our reship guarantee. Alternatively, you can request for a refund.
If you have any other questions, please contact us at email@example.com
Thank you and happy shopping!