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Pens

Pencil Cases

Manga & Art

Pins & Clips

24 Hour Support

Washi Tape

Sticker Packs & Memo Pads

Correction Tapes

Sumikko Gurashi

24 Hour Support

Planners/Diaries

Notebooks/Sketchbooks

Coloring Books

24 Hour Support

24 Hour Support

Humidifiers

Home Decor

Kuma Bedroom

Kuma Kichen

24 Hour Support

Tools & Stamps

Paper & Card

24 Hour Support

Shipping & Returns

FREE WORLDWIDE SHIPPING

 

How much does shipping cost?

We're proud to say that KUMA Stationery & Crafts provides FREE tracked shipping to over 100 countries worldwide!

Tracking numbers are provided via email shortly after your items have been shipped.

 Shipping method Region Delivery time in business days (estimated)
United States, Canada* 8-30
Free shipping United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Italy, Norway, Portugal, Sweden, Switzerland 10-35
Brazil, Russia, Argentina, Chile, Peru, Colombia, Mexico 15-40
All Other Countries 12-40

*Canada Custom's may delay delivery for up to two weeks on rare occasions.

The processing time is approximately 1-5 business days, sometimes this can be affected due to stock availability and/or National holidays. 

Please note: Your order may arrive in multiple packages. If your order is sent in multiple shipments, we will not charge you extra for each shipment.

Tracking is not given for orders under £5.

 

Our free tracked worldwide shipping service does not include local import duties and/or customs charges within the country of destination. Please be aware of your local regulations :)

 

What payment methods do you accept?

We accept PayPal, debit, and credit card. We accept debit and credit cards via PayPal. To pay with debit/credit card:

1. After you finished adding to cart the items you want to order, just click the Checkout Button
2. Fill in your shipping address
3. Click Continue to Shipping Method Button
4. Click Continue to Payment Method Button
5. Click Complete Order Button
6. On PayPal's website, click the gray button "Pay with a Bank Account or Credit Card "
7. Fill in your card details
8. Click Pay Now Button

 

Has my order been shipped?

You will receive an automatic email notification when we have shipped your order.

 

 

What if theres a problem with my item/order?

Oh no! We're very sorry that you're not satisfied with your product. Your shopping experience here at KUMA Stationery & Crafts is very important and should be a pleasant one. 

Just email us your order #number at care@kumastationerycrafts.com and we will reply back quickly.

 

My order has not arrived, what should I do?

Don't worry, all items that have not arrived within 90 days since the time you order qualify for our reship guarantee. Alternatively, you can request for a refund. 

 

If you have any other questions, please contact us at care@kumastationerycrafts.com

Thank you and happy shopping!

 

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